What do engagement managers do

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April 20, Why is it urgent to hire a customer engagement manager for your company right now? Table of Contents Customer management manager career overview What is a customer engagement manager? Responsibilities of a customer engagement manager What does it take to become a customer engagement manager?

Amazon Athena: Definition, Benefit, Pricing, How it works The answers that enterprises need from their data can sometimes be elusive. Stack Overflow for Teams — Collaborate and share knowledge with a private group. Create a free Team What is Teams? Learn more. What is an engagement manager - what does s he do? Ask Question. Asked 10 years, 3 months ago. Active 3 years, 1 month ago.

Viewed k times. The more detailed the better. References are also welcome. Thank you! Improve this question. Add a comment. Active Oldest Votes. Main responsibilities include: managing the relationship with the client throughout the project duration and acting as the main point of contact between client and vendor organisation; ensuring the services delivered by the vendor are conform to what has been contractually agreed between client and vendor and monitoring the delivery of said services against agreed schedule, quality, scope and budget; managing vendor resource planning and addressing resources performance issues; managing the financial aspects of the contract billing for services, following-up on payments etc.

A couple of additional notes based on my experience : the EM is often not the person who got the deal this is typically done by Business Development managers : the EM is concerned with the execution of the contract and although is ideally involved in the pre-sales stage, doesn't necessarily drive it.

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